Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by Nicia AI, Inc. ("we", "us", or "our") through https://nicia.ai and the Nicia Agents platform (collectively, the "Service"). By using the Service, you agree to these Terms.

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

Nicia Agents is a platform for running, evaluating, and improving AI agents. The Service allows users to deploy agents, define goals, track performance, and manage improvements through governed workflows.

3. Accounts

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers connected to the Service
• Use the Service to transmit malware, viruses, or other harmful code
• Use the Service to harass, abuse, or harm others
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell or redistribute the Service without our prior written consent

5. Your Content

You retain ownership of content you provide to the Service, including agent configurations, skills, prompts, and data ("Your Content"). You grant us a limited license to use Your Content solely to provide and improve the Service.

You are responsible for ensuring that Your Content does not violate any applicable laws or third-party rights.

6. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Nicia AI, Inc. and is protected by intellectual property laws. Our trademarks may not be used without our prior written consent.

7. Payment and Billing

• Paid plans are billed in advance on a monthly or annual basis.
• All fees are non-refundable except as required by law or as expressly stated in these Terms.
• We reserve the right to change pricing with 30 days' notice.
• Failure to pay may result in suspension or termination of your account.

8. Free Tier

We may offer a free tier with limited features and usage. We reserve the right to modify or discontinue the free tier at any time without notice.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance that temporarily limits availability and will provide reasonable notice when possible.

10. Limitation of Liability

To the maximum extent permitted by law, Nicia AI, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to your use of the Service.

Our total liability for any claim arising out of these Terms shall not exceed the amount you paid us in the twelve months preceding the claim.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Indemnification

You agree to indemnify and hold harmless Nicia AI, Inc. from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Termination

We may suspend or terminate your account at any time for violation of these Terms. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the effective date. Continued use of the Service after changes constitutes acceptance.

16. Contact Us

If you have questions about these Terms, contact us at hello@nicia.ai.