Nicia AI, Inc. ("we", "us", or "our") operates the website at https://nicia.ai and the Nicia Agents platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
Information You Provide
- Account Information: When you create an account, we collect your name, email address, and password.
- Payment Information: If you subscribe to a paid plan, we collect billing details. Payment processing is handled by third-party processors; we do not store full credit card numbers.
- Content: We collect the content you provide through the Service, including agent configurations, skills, prompts, and run data.
- Communications: When you contact us, we collect the information you include in your message.
Information Collected Automatically
- Usage Data: We collect information about how you interact with the Service, including pages visited, features used, and actions taken.
- Device Information: We collect device type, operating system, browser type, and IP address.
- Cookies: We use cookies and similar technologies to maintain sessions and analyze usage patterns.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze usage trends to improve user experience
- Detect, investigate, and prevent fraudulent or unauthorized activity
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third parties who perform services on our behalf (hosting, analytics, payment processing).
- Legal Requirements: When required by law, subpoena, or other legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us explicit permission to share your information.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict processing of your information
- Request portability of your information
To exercise these rights, contact us at hello@nicia.ai.
7. Children's Privacy
The Service is not intended for children under 13. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date.
9. Contact Us
If you have questions about this Privacy Policy, contact us at hello@nicia.ai.